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ScanCafe Reviews ScanCafe Forums ScanCafe Coupons Similar Sites Comparisons Website Review & Ratings + ScanCafe Coupons

ScanCafe: Products & Services

ScanCafe will take your old photographs and videos and scan them for you. As we all know old photographs can fade, get scratches, tear and worst of all get lost while old videos can decay or break. The scanning services they sell include:

  • Transfers your videos to DVD.
  • Photo restoration. They can restore and fix your old and damaged photos and send them to back to you restored.
  • They offer high quality scans, 600 dpi for paper photos and 3000 dpi for negatives and slides.
  • ScanCafe will scan 35mm negatives, 35mm slides, and paper pictures up to 8x10.
  • 110, 120, 126, 127 and 200 medium format file.
  • They can scan VHS, VHS-C, SVHS, Hi 8, Digital 8 and Mini-DV.
ScanCafe: Company Background

Laurent Martin, Sam Allen, Naren Dubey and Damon Mercadante started ScanMyMemories which became ScanCafe. The idea came about when Laurent was asked to scan hundreds of old family photos. ScanCafe was officially launched onOctober 30, 2006. You can contact ScanCafe at:

  • Customer support: 1-866-745-0392 (Monday – Friday,7:30 AM – 5:00 PMPacific Time).
  • Fax: 1-866-400-7209
  • Support email:

They are located at:

1350 Bayshore Highway
Suite 125
Burlingame, CA 94010

ScanCafe: Customer Feedback & Reviews

Since ScanCafe does not sell products over the internet like many companies, there are no ratings from places like Biznet, ResellerRatings or Amazon. User comments were mixed, many had great results while others were not totally happy with how all of their scanned photographs turned out. summed up their review of ScanCafe with, “I recently received the results of a ScanCafe. Bottom line? Good quality and, at $0.24 per slide and $0.27 per print, the price is hard to beat.cnet

Tried them a few years ago. I was quite happy with the service overall. Most importantly, I was happy with the scans. My only complaint was that they were somewhat slow. Took them about 4 months for about 1000 high res TIFFs (including shipping back and forth). Just sent them a second batch of 1500 regular JPEG scans. I will keep you updated.” – Malek (

ScanCafe: Business Credibility & Trustworthiness

ScanCafe is an accredited member of the San Francisco Bay Area Better Business Bureau with a B+ rating. There have been 6 closed complaints in the past three years. Numerous reviews have been written and the company has appeared in several magazine articles including:

ScanCafe: Website Popularity & Google Ranking

ScanCafe has the following internet rankings:

  • shows them with a traffic rank of 38,600 in the United States and a worldwide traffic ranking of 249,735. Their viewers are split equally among men and women between the ages of 45 and 64.
  • According to, they have 18,540 unique visitors per month and are number one in their category.
  • Their Google PageRank is 5/10.
ScanCafe: Social Media Presence

You can follow ScanCafe on the following social media website and their blogs.

  • ScanCafe has a Facebook page with customer comments and discount announcements from ScanCafe.
  • They are also on Twitter with some promos and discount announcements.
  • ScanCafe is also on YouTube with one video ad.
  • You can read the ScanCafe CEO Blog and archives going back to July 2007.
ScanCafe: Website Security & Safety

ScanCafe uses the secure https internet connection on their website. The Google Safe Browsing Diagnostic tool lists their site as not a suspicious site. Of the last 53 pages Google tested during the past 90 days, 0 pages resulted in malicious software being downloaded or installed without user consent. ScanCafe does not list any other anti-virus software being used. 

ScanCafe: Pricing & Packages

ScanCafe is comparable in pricing with other companies. They offer two services, A La Carte and Value Kit. You can qualify for the Value Kit prices with a minimum purchase of $129.99. Some A La Carte prices from ScanCafe include:

  • 35 mm negative, per image (3000 dpi, 12.3 mp) costs $0.29.
  • 35 mm slide (3000 dpi, 12.3 mp) costs $0.29.
  • Paper photo (up to 8 x 10, color or BW) at 600 dpi, 28.8 mp costs $0.29.
  • Movie film (8mm, super 8, 16mm and super 16 with SD resolution) costs $0.20 per foot.
  • You can see a complete list of prices on their pricing page

For more information about comparing prices, ScanCafe has a price comparison chart

ScanCafe: Shipping Rates & Policies

ScanCafe offers a Safe Handling Guarantee. They guarantee against loss of your order once it is received at their offices. They guarantee that if your order is lost, ScanCafe will give you $1,000. Your package will also be covered by UPS terms and conditions.

For more about how to ship your package to them, you can call ScanCafe at 1-866-745-0392 or email them at They cannot accept orders from APO/FPO addresses since UPS does not ship to those addresses. 

ScanCafe: Payment Methods Accepted

ScanCafe does not say which type of credit cards or methods of payment they do accept. When you place your order, they will charge you for the shipping cost of sending them your originals plus a 50% upfront payment for the established order size. ScanCafe will then bill you for the remainder of the processing cost and the return shipping after you have completed your online review of the scans. For more information, you can read their FAQ

ScanCafe: Returns, Refunds & Exchange Policy

ScanCafe only states that if your order is not available for your online review and digital download within the eight (8) business days, they will refund you the price that they charged you for the express service. ScanCafe allows you to discard up to 20% of the scans of the images you sent them. This means you will pay for 80% of the scans. For more information, you can read their FAQ

ScanCafe: Product images & screenshots
ScanCafe Coupons
Get 20% Off - Placing Order + Extra 10% Off when you Connect and Share a Photo @ ScanCafe
Get $50 off your order of $100 or more. @ ScanCafe
Get $0.22 per scan @ ScanCafe
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Get 20% Off - Placing Order + Extra 10% Off when you Connect and Share a Photo @ ScanCafe
Get $50 off your order of $100 or more. @ ScanCafe
Get $0.22 per scan @ ScanCafe